Reference

How VPI Taka Handles Your Personal Information

Your account data stays with us — not shared, not sold. Every piece of information you give VPI Taka, from your mobile number to your bKash wallet details, is handled under a clear set of rules, and this page tells you exactly what those…

Account Data ProtectedWallet Details SecuredYour Rights ExplainedContact Path Available
VPI Taka How VPI Taka Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how the lobby is used. You can adjust non-essential cookies through your browser settings at any time.

Account Security

Your account is protected by OTP verification at login. If we detect a new device or unusual location, we send a confirmation to your registered mobile number before access is granted.

Retention and Deletion

We keep your data only as long as your account is active or as required by applicable financial rules. Once those obligations are met, you can request deletion through our support team.

Data Request Process

To access, correct, or request removal of your personal data, contact support with your registered mobile number. We verify your identity before processing any data change request.

REACH OUR TEAM

Contact Us About Your Privacy

Team online

Live Chat

Reach our support team directly through the live chat window inside your account. Available during standard operating hours for privacy queries and data requests.

Email Support

Send your privacy request or data deletion query to our support email. We aim to respond within a few working days and will confirm receipt promptly.

Account Help Centre

Your account settings page includes options to update personal details, review connected payment methods like Nagad or Rocket, and manage communication preferences.

Privacy Policy Questions Answered

We collect your name, mobile number, email address, and payment method details such as your bKash or Nagad account number. Device and session data is also logged for security purposes.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket to complete transactions, or when required to do so by applicable law.

Contact our support team through live chat or email with your registered mobile number. We verify your identity first, then provide a summary of the data we hold on your account.

Yes. If you close your account, you can request deletion of data not subject to a legal retention requirement. Contact support directly and we will confirm what can be removed.

Payment details are transmitted over encrypted connections and never stored in plain text. Only the information needed to process your transaction is passed to the relevant payment processor.

We may update this policy when our practices or applicable regulations change. When we do, the updated version will be posted here and your continued use of the account means you have reviewed it.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.